Announcements

  1. Early-March Update

    Here are the updates we have coming out this sprint.

    New, Intuitive Bill of Materials (BOM) User Interface

    We’ve just rolled out a refreshed BOM user interface designed to make it easier and less tedious to create BOMs for your production needs.

    What's new?

    ✅Add material once across product variations

    The new BOM UI reduces repetitive work by eliminating tedious duplicate entries. All you have to do is add a material once, outline the placement, step, wastage, and country of origin and it will apply to all its variants.

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    ✅Intelligent color matching

    Our built-in smart matching system can automatically align material colors to product colors, eliminating the need to add material colors multiple times, hence saving you time and reducing errors. The best part is that you also have the option of matching the colors manually.

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    ✅Easy size-to-size matching

    Matching the right material size to the right product size is now straightforward.

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    ✅Material thumbnail

    The New BOM UI also features a thumbnail for the materials for easy identification and tracking

    ✅Add services once, and it applies to all the product's variations and sizes.

    Addition to the Production Management Module

    You can now set up a tolerance limit on product quantity for your production operations. For example, if you set the tolerance limit as 20% and the required quantity for a particular product size is, say, 40, your manufacturer can’t produce more than 48 (40x1.2).

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    Addition to the Warehouse Management Module

    Granular control for warehouse assignment: You can now set up a warehouse assignment logic for orders based on country, channel, order source, and priority. This means orders coming from the selected channel, order channel, and country will be automatically picked from the warehouse you selected.

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    Note that you can always manually override the chosen warehouse.

    Stronger System Security

    We've deployed 2 new features to further enhance the security of your account:

    ✅Multi-Factor Authentication (MFA)

    ✅Single Sign-On (SSO)

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    The MFA feature is compatible with most common authenticator apps on the market, including Google Authenticator, Microsoft Authenticator, Authy, 1Password, and LastPass Authenticator.

    For SSO, you can easily sign in from your Microsoft or Google accounts.

    Enhancements to Exact Integration

    There are two major updates on the Exact integration coming out this sprint:

    ✅When sending invoices to Exact, their creation dates are also now sent to Exact

    ✅The system now allows you to choose if you want to send invoices as drafts to Exact.

    System now sends the invoice creation date

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    Enhancement to Channel Engine

    We've configured the system such that emails on orders coming from Channel Engine will be added as shipping contacts.

  2. Mid-February Product Update

    Here are the fresh updates we have coming out this week:

    Additions to the eCommerce Module

    When pulling products from Shopify into Uphance, the Country of Origin and HS code details will also be fetched if they are available.

    Additions to the Order Management Module

    We’ve added credit note rows containing amounts, taxes, etc., to the export format for invoices with quantities.

    Additions to Product Lifecycle (Tiered-Pricing)

    Tiered-Pricing allows you to offer discounts to customers based on the quantity of products they buy. The best part is that you can do this by channel.

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    Learn more about tiered pricing here.

    Uphance Color Library

    The Uphance color library makes it easy for you to manage colors for your products and their different variations.

    It's basically a huge collection of colors you can select from. Plus, you can create color groups for better organization.

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    Please note that this feature isn't available for all accounts. Kindly reach out to our support team to know if it's available on yours.

    Learn more about the color library here.

  3. Early-February Product Update

    Here's the update we've been working on for the last two weeks.

    Approval Workflow (Internal and External)

    Previously, approvals that involved customers, vendors, or partners were stuck behind internal logins and manual follow-ups, slowing down deal closure and confirmations.

    To solve this, we’ve added approval settings, which can be done internally or externally. External approval workflow allows documents like quotations to be approved via secure email links, no Uphance login required.

    Admins control where it applies, users can request approval in one click, and the system tracks decisions, comments, and unblocks or halts next actions automatically.

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    Click here to learn how the approval workflow works.

  4. Late-January Product Update

    Here are the updates we have coming out this window:

    Additions to Customer Relationship Module

    Credit Notes and Invoices Displayed Separately on Statements: Invoices and credit notes are now displayed separately as "types" on customers' statements.

    The same also applies to the "Invoices with Quantities" spreadsheet export - invoices and credit notes now have their own columns.

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    Additions to Production Module

    Adding Media and Comments to Production Overview: You can now add media and comments for every step of the production overview.

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    Performance Enhancements

    We've optimized the system such that the orders, invoices, and shipments pages now load faster, even with large amounts of data in them.

  5. Early-January Update

    As 2026 begins in earnest, we would like to share updates that have been in the works for the past two weeks. They are as follows:

    Additions to the Order Management Module

    Agent Column: We've added the Agent column on the Payments page, regardless of the order type.

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    Location ID: We've made it possible to assign unique IDs to your stores in different locations. With this new feature, you don't have to worry about inputting the location address when processing an order. Once you select a location ID for an order, the store address will populate automatically.

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    Additions to Product Lifecycle Management(PLM)

    Season Tag for Product Identifier: We've added an extra tag for generating product identifiers automatically, and that is the season tag. For products with multiple seasons, the system will pick the most recently added season.

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    Additional filters on the Materials page: We've added two additional filters on the Materials page, and they are status and material type filters. These filters have been added as columns to the material export spreadsheet.

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    Addition to the Production Module

    Date Range Filter to Material Requirement Page: We've added the date range filter to the Material Requirement page. Applies to sales and production. This new feature allows for better tracking and analysis.

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    Additions to the eCommerce Module

    Order type selection for web and POS orders for Shopify: You now have the option of selecting types for Shopify orders that come through your website or POS.

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    Commission and tips field now syncs to Uphance: Commission or tip fields on Shopify orders now sync to Uphance.

    Addition to the Accounting Module

    Shipping costs in Credit Notes are now passed to Xero: When pushing credit notes to Xero, if it has shipping costs data in it, that data will be pushed to Xero as a new line item.

    Additions to the B2B Platform

    Search function when accepting Buyer requests: When accepting B2B requests from prospects, you can merge them with existing customers, who you can easily find with the search feature.

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  6. Late-December Product Update

    Here are the updates we released recently:

    Additions to Product Lifecycle Management (PLM)

    We've made a couple of enhancements to our PLM module, and they are as follows:

    Service identifier to services: All the services you have in the system now have an identifier number.

    For the existing services you had before now, identifiers will be automatically generated for them. But when creating a new service, you can input a unique identifier for it.

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    Additional filters to the SKU page: We've added two more filters to the SKU page, and they are "status" and "drop".

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    Additions to Warehouse Module

    Granular level permissions for stocktake, bin transfer, and putaway: You can now give(or withhold) stocktake, bin transfer, and putaway permissions to members of your team.

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    Additions to Customer Management Module

    Payment type per customer: You can now select a payment type for every customer you have, and whatever you select will reflect on the order.

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    Merging credit note and invoices section: We've merged the credit note and invoices section to enhance user experience and streamline customer management.

    We also made a slight adjustment to the filter to reflect this change.

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  7. Early-December Product Update

    Updated UI for Bill of Materials

    We are delighted to let you know that we've updated the UI for Bill of Materials(BOM).

    This new UI is cleaner and intuitive, allowing you to easily add notes, select placements, specify quantity used, total costs, etc., for each product variation.

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    Note: This new UI is only available on request. Meaning you will still likely see the previous UI on your account until you request the updated version.

    Mapping Document Templates for Customers

    You can now select the template you wish to use for each document and for each customer.

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    Note: This feature only works for order management documents at the moment. Others will follow soon.

  8. Late-November Product Update

    Here are the updates we've been working on since mid-November up to this moment.

    Additional Service Fee for B2B Orders

    You can now charge customers additional fees when shipping orders to a different location. In other words, if a customer orders a product to a location other than the one they previously used, you can charge them a fee for this.

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    Click here to learn more about adding service fees for B2B orders.

    Adding a Custom Logo to Labels

    We've made it easy to add a custom logo to labels when creating them. All you have to do is upload the logo and then add it to a label template.

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  9. Mid-November Product Update

    We are delighted to share the updates we've been working on in the last two weeks. They are as follows:

    Additions to Order Management Module

    Marking products as non-fulfillable: You can now mark products as non-fulfillable. You won't be able to pick such products even when you add them to a sales order.

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    Order type at Customer and Order Source(by channel) levels:

    We've introduced Order Type support at both Customer and Order Source levels. This means when new orders are created for that customer or source, the system automatically applies the corresponding order type.

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    Changing warehouse and type for confirmed orders: You can now change the warehouse and type for confirmed orders.

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    Note: You can only change the warehouse or type for orders you haven't created pick tickets for. If you have already, you will need to delete the pick ticket.

    Searching for customers by ID: We've added the ability to search for customers by their unique ID. This helps improve the accuracy and speed of customer lookup.

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    Additions to Product Lifecycle Management(PLM)

    You can now set sketches, notes, and attachments as a cover image for Development Status, enabling better visual tracking of product development progress.

    This feature will come in handy when you have a product in development and wish to use the sketch as a cover to track the development progress.

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    Bear in mind that this doesn't work only for attachments; it also applies to notes and sketches.

    Additions to Production Management

    When creating a Purchase Order from a Sales Order, the system now allows assigning different manufacturers to different products, giving more granular control in multi-manufacturer production planning.

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  10. Late-October Product Update

    As October winds down, we would like to share the updates we've been working on recently. They are as follows:

    Additions to Order Management Module

    Invoice filter for customers' statements: When generating statements for customers, you can filter them based on open or overdue invoices.

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    Modifications to commercial invoices: Added Gross weight & Net weight merge tags for the commercial invoice document.

    Modifications to pick tickets: If a pick ticket status is changed from picking to confirmed, the system will remove the pick user and allow another to be assigned to that pick ticket.

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    Enhancements to QuickBooks

    We've given you the option to turn on or off automatic refund syncing to QBO. If turned on, every refund you process will be automatically synced to QBO. If off, you will need to manually sync the refunds.

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    Enhancements to the eCommerce Module

    Multi-company mapping support for Iconic orders: We've enabled multi-company mapping support for The Iconic Marketplace integration.

    Exchange support for Shopify orders: When you sync an unshipped order from Shopify to Uphance, any changes you make to that order in Shopify will also reflect in Uphance.

    Bear in mind that this can only happen for orders that haven't been fully or partially fulfilled yet.

    Additions to PLM

    You can now upload notes and attachments as Photoshop(.psd) files to the system.

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    Minor Enhancement

    We've streamlined the picking and packing process, such that whatever update you make to a pick ticket via the web app will also reflect on the mobile app.