Announcements

  1. Early-January Update

    As 2026 begins in earnest, we would like to share updates that have been in the works for the past two weeks. They are as follows:

    Additions to the Order Management Module

    Agent Column: We've added the Agent column on the Payments page, regardless of the order type.

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    Location ID: We've made it possible to assign unique IDs to your stores in different locations. With this new feature, you don't have to worry about inputting the location address when processing an order. Once you select a location ID for an order, the store address will populate automatically.

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    Additions to Product Lifecycle Management(PLM)

    Season Tag for Product Identifier: We've added an extra tag for generating product identifiers automatically, and that is the season tag. For products with multiple seasons, the system will pick the most recently added season.

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    Additional filters on the Materials page: We've added two additional filters on the Materials page, and they are status and material type filters. These filters have been added as columns to the material export spreadsheet.

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    Addition to the Production Module

    Date Range Filter to Material Requirement Page: We've added the date range filter to the Material Requirement page. Applies to sales and production. This new feature allows for better tracking and analysis.

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    Additions to the eCommerce Module

    Order type selection for web and POS orders for Shopify: You now have the option of selecting types for Shopify orders that come through your website or POS.

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    Commission and tips field now syncs to Uphance: Commission or tip fields on Shopify orders now sync to Uphance.

    Addition to the Accounting Module

    Shipping costs in Credit Notes are now passed to Xero: When pushing credit notes to Xero, if it has shipping costs data in it, that data will be pushed to Xero as a new line item.

    Additions to the B2B Platform

    Search function when accepting Buyer requests: When accepting B2B requests from prospects, you can merge them with existing customers, who you can easily find with the search feature.

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  2. Late-December Product Update

    Here are the updates we released recently:

    Additions to Product Lifecycle Management (PLM)

    We've made a couple of enhancements to our PLM module, and they are as follows:

    Service identifier to services: All the services you have in the system now have an identifier number.

    For the existing services you had before now, identifiers will be automatically generated for them. But when creating a new service, you can input a unique identifier for it.

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    Additional filters to the SKU page: We've added two more filters to the SKU page, and they are "status" and "drop".

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    Additions to Warehouse Module

    Granular level permissions for stocktake, bin transfer, and putaway: You can now give(or withhold) stocktake, bin transfer, and putaway permissions to members of your team.

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    Additions to Customer Management Module

    Payment type per customer: You can now select a payment type for every customer you have, and whatever you select will reflect on the order.

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    Merging credit note and invoices section: We've merged the credit note and invoices section to enhance user experience and streamline customer management.

    We also made a slight adjustment to the filter to reflect this change.

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  3. Early-December Product Update

    Updated UI for Bill of Materials

    We are delighted to let you know that we've updated the UI for Bill of Materials(BOM).

    This new UI is cleaner and intuitive, allowing you to easily add notes, select placements, specify quantity used, total costs, etc., for each product variation.

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    Note: This new UI is only available on request. Meaning you will still likely see the previous UI on your account until you request the updated version.

    Mapping Document Templates for Customers

    You can now select the template you wish to use for each document and for each customer.

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    Note: This feature only works for order management documents at the moment. Others will follow soon.

  4. Late-November Product Update

    Here are the updates we've been working on since mid-November up to this moment.

    Additional Service Fee for B2B Orders

    You can now charge customers additional fees when shipping orders to a different location. In other words, if a customer orders a product to a location other than the one they previously used, you can charge them a fee for this.

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    Click here to learn more about adding service fees for B2B orders.

    Adding a Custom Logo to Labels

    We've made it easy to add a custom logo to labels when creating them. All you have to do is upload the logo and then add it to a label template.

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  5. Mid-November Product Update

    We are delighted to share the updates we've been working on in the last two weeks. They are as follows:

    Additions to Order Management Module

    Marking products as non-fulfillable: You can now mark products as non-fulfillable. You won't be able to pick such products even when you add them to a sales order.

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    Order type at Customer and Order Source(by channel) levels:

    We've introduced Order Type support at both Customer and Order Source levels. This means when new orders are created for that customer or source, the system automatically applies the corresponding order type.

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    Changing warehouse and type for confirmed orders: You can now change the warehouse and type for confirmed orders.

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    Note: You can only change the warehouse or type for orders you haven't created pick tickets for. If you have already, you will need to delete the pick ticket.

    Searching for customers by ID: We've added the ability to search for customers by their unique ID. This helps improve the accuracy and speed of customer lookup.

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    Additions to Product Lifecycle Management(PLM)

    You can now set sketches, notes, and attachments as a cover image for Development Status, enabling better visual tracking of product development progress.

    This feature will come in handy when you have a product in development and wish to use the sketch as a cover to track the development progress.

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    Bear in mind that this doesn't work only for attachments; it also applies to notes and sketches.

    Additions to Production Management

    When creating a Purchase Order from a Sales Order, the system now allows assigning different manufacturers to different products, giving more granular control in multi-manufacturer production planning.

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  6. Late-October Product Update

    As October winds down, we would like to share the updates we've been working on recently. They are as follows:

    Additions to Order Management Module

    Invoice filter for customers' statements: When generating statements for customers, you can filter them based on open or overdue invoices.

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    Modifications to commercial invoices: Added Gross weight & Net weight merge tags for the commercial invoice document.

    Modifications to pick tickets: If a pick ticket status is changed from picking to confirmed, the system will remove the pick user and allow another to be assigned to that pick ticket.

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    Enhancements to QuickBooks

    We've given you the option to turn on or off automatic refund syncing to QBO. If turned on, every refund you process will be automatically synced to QBO. If off, you will need to manually sync the refunds.

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    Enhancements to the eCommerce Module

    Multi-company mapping support for Iconic orders: We've enabled multi-company mapping support for The Iconic Marketplace integration.

    Exchange support for Shopify orders: When you sync an unshipped order from Shopify to Uphance, any changes you make to that order in Shopify will also reflect in Uphance.

    Bear in mind that this can only happen for orders that haven't been fully or partially fulfilled yet.

    Additions to PLM

    You can now upload notes and attachments as Photoshop(.psd) files to the system.

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    Minor Enhancement

    We've streamlined the picking and packing process, such that whatever update you make to a pick ticket via the web app will also reflect on the mobile app.

  7. Mid-October Product Update

    As always, here are the updates we've been working on in the last two weeks:

    Additions to Warehouse Management Module

    Index Page for Bin Transfer & Putaway - We've added a central index page that lets you view and manage all bin transfers and putaway records.

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    We will be adding a summary page in no distant time.

    Additions to Order Management Module

    Shipped Not Paid Filter - Would you like to see all your orders that have been shipped but haven't been paid for? You can easily do so now by applying a filter.

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    Hold Activity Logs - All hold and release actions for orders will now appear in the activity log for better tracking.

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    Additions to the Production Management Module

    Alphanumeric Sorting of Material Requirements - The material requirement list is now sorted alphanumerically, making it easy to locate items and improving clarity.

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    “With details” to Material Requirements Download - We've added "with details" option to the material requirements export, allowing for detailed line-level information.

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    Packing & Shipping for Deliveries - Deliveries now support a full packing and shipping workflow for streamlined fulfillment.

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    Additions to PLM

    Copy URL for Techpack Sharing - Instantly copy and share Techpack URLs for faster collaboration.

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    Bulk Delete for Product Media - Delete multiple product images or files at once for easier management.

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    Hide/Show Toggle on Products Page - Quickly hide or show products from the list view for better workspace organization.

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    Additions to the eCommerce Module

    Cancellation Includes Shipping Cost (Shopify Sync) - When you cancel an order in Shopify, the cancellation will also apply to the shipping costs and will be reflected in the refund credit note.

    Refund & Credit Note Shipping Costs - Refunds and credit notes now include shipping cost details for accurate accounting.

  8. Early-October Product Update

    As always, we are delighted to share the updates we've had in the works in the last 2 weeks. They are as follows:

    Enhancements to Product Lifecycle Management (PLM)

    Hiding columns in Materials/Services: You now have the option of selecting which columns to hide or show, allowing for a cleaner BOM/Services view.

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    Adding notes to BOM: Add and view notes directly on the Bill of Materials for better collaboration. Please note that the notes you add here will also be reflected in your tech packs.

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    Grouping Materials/Services by type: Materials and Services can now be grouped by type, configurable in settings for clarity.

    In the example below, we added two types of materials: fabric (cotton) and trim (button). The system automatically segregated the materials into two groups based on their types.

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    Notes across all stages: As you develop products across different stages, chances are your team will leave multiple notes in each stage. To make it easy to access these notes, we've added a sorting feature that lets you sort notes from team members based on product stage.

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    Product images in development status page: Easily view product images alongside development statuses for better context.

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    Note that the images shown here are from the product's cover image.

    Enhancements to Order Management Module

    Conditional product filters: We've added an advanced conditional logic feature that lets you filter products by available SKUs greater than or less than a specific number.

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    Free shipping support: Do you wish to enable free shipping for certain or all customers? There are two ways to do it now:

    1. At the order level

    2. Shipping rules settings

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    Payment terms filter & column on the invoice page: View and filter invoices by payment terms directly on the invoices page.

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    “Their Ref” column on Returns: The returns page now displays customer reference numbers for easier tracking.

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    Attachments at line-item level: Adding attachments to sales orders just got a whole lot better. Previously, you could only add an attachment at the order level, but now you can do so at the line item level.

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    E-commerce ID support on SKUs: The SKU page now shows linked e-commerce IDs for seamless integration.

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    Enhancements to Warehouse Management Module

    End customer column on Pack & Ship page: See end customer details directly on Pack & Ship for more transparency in fulfillment.

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  9. Late-September Product Updates

    We are delighted to share the updates we've been working on for the last two weeks. They are as follows:

    Additions to Order Management Module

    Setting Default Carrier and Services for Return: You can now set default carriers and services for return. This not only streamlines your return process but also reduces manual input. The best part is that you can do this by channel.

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    In-Stock/Out-of-Stock Filter on Product Modal: While adding products to a sales order, you might only want to select products that are in stock. To this end, we've added a filter to the product modal to make this seamless.

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    Additions to PLM

    Standard Material Categories Addition: Two new material types have been added to the material categories: Packaging and Labeling. This ensures more structured BOMs.

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    Units of Measure Addition: Support for inches has been introduced across our PLM settings, expanding flexibility in size specifications.

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    Activity Log Support: The Design tab now displays full activity logs, giving better visibility into all changes and updates within PLM.

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    URL Sharing Support for Tech Packs: You can now share Tech Packs with your customers using a share link. The best part is that you can select what you want the link to contain and also manage viewer access.

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    Versioning Support

    Techpacks now include version tracking, allowing you to view and manage multiple iterations of the same pack.

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  10. Updates to Inventory and Customer Relationship Management

    Splitting Stock Across Your Sales Channels

    We've made it easy for you to split existing stock(including new deliveries) across your sales channel groups. For example, you might have 100 pieces of stock on hand, which you want to share in a 4:6 ratio across your retail and wholesale channels.

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    Merging Customers

    You now have the option of merging duplicate customer records to maintain a clean and accurate customer database.

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